Refund Policy

At My UGC Studio, we provide digital services and AI-generated content through a subscription and credit-based model. Due to the immediate consumption of server resources and the digital nature of the generated outputs, we generally do not offer refunds once a purchase has been made or a subscription interval has started.

By using our Service, you acknowledge that the AI image generation process involves significant computational resources and that results are finalized immediately upon generation.

You may cancel your subscription at any time. To cancel, please navigate to the billing section or contact our support team.

• Access: Upon cancellation, your access to paid features and your remaining credit balance will continue until the end of the current billing period.
• No Prorated Refunds: We do not provide prorated refunds for partial months or unused credits remaining at the time of cancellation.
• Credit Expiration: Credits allocated as part of a monthly subscription typically reset or expire at the end of each billing cycle.

While we maintain a strict no-refund policy, we want to ensure a fair experience. We may consider refunds or credit top-ups in the following exceptional cases:

• Service Failure: If a technical failure on our platform prevents credits from being used correctly or prevents the system from attempted generation.
• Duplicate Billing: In the event of confirmed duplicate charges due to a billing system error.
• Safety Block Failure: If an image generation fails due to AI safety filters (e.g., Google Gemini blocks) and the credits were deducted without providing an output, we will automatically or manually attempt to restore those credits.

Note: Dissatisfaction with the artistic quality, style, or creative outcome of an AI-generated image does not constitute a valid reason for a refund.

To request an inquiry regarding a refund under exceptional circumstances, please email us at [email protected] with:

• Your account email address
• The date and amount of the transaction
• A detailed description of the technical issue or error

All requests are reviewed on a case-by-case basis by our billing department. We aim to respond to all inquiries within 48-72 business hours.